Frequently Asked Questions

The serial number is printed on a label or engraved on the body of the radio unit itself — not on the car's chassis or dashboard. You will need to remove the radio from the dash using radio removal keys (available at most auto parts stores for under $10). The serial number is typically found on the top, side, or back of the unit.

Serial number prefixes by brand:
• Volkswagen: starts with VWZ
• Audi: starts with AUZ
• Skoda: starts with SKZ
• SEAT: starts with SEZ

The serial number is always 14 characters long. The 7th character is always a letter.

They are completely different numbers. The VIN (Vehicle Identification Number) is a 17-character code assigned to your car, usually found on the dashboard or driver's door frame. The radio serial number is a 14-character code assigned to the radio unit itself, starting with VWZ, AUZ, SKZ, or SEZ.

We need the radio serial number, not the VIN. Dealer codes based on VIN are often inaccurate because the radio may have been replaced at some point.

You'll need radio removal keys (also called extraction tools) to pull the radio out. These are inexpensive tools available at most auto parts stores or online for under $10. Search for "VW radio removal keys" or "Audi radio removal keys" for your specific model.

If you're not comfortable doing it yourself, any local car audio shop can remove it for you quickly.

For Audi RNS-E systems: Newer software versions display the serial number on the code entry screen, so you may not need to remove the unit.

Still stuck? Contact us and we'll help you locate your serial number.

A valid Volkswagen Group radio serial number is always 14 characters long and starts with VWZ, AUZ, SKZ, or SEZ. If your number is shorter, you may be looking at a different code on the radio (such as a part number or model number).

Make sure you're reading the correct label — the serial number is usually on a separate sticker from the part number. If you're unsure, take a clear photo of all labels on the radio and send it to us.

Our pricing is simple and transparent:

• Volkswagen Unlock Code: $22.99
• Audi Unlock Code: $22.99
• Skoda Unlock Code: $25.99
• SEAT Unlock Code: $28.99

This is a one-time payment — no subscriptions, no hidden fees. Compare this to dealership prices of $50–$150+ for the same service.

We accept all major payment methods through Stripe, our secure payment processor:

• Visa, Mastercard, American Express, Discover
• Apple Pay and Google Pay
• Most international debit and credit cards

All payments are processed in USD. All transactions are SSL encrypted and PCI-compliant.

Absolutely. All payments are processed through Stripe, one of the world's most trusted payment platforms (used by Amazon, Google, and millions of businesses). We never see or store your card details — they go directly to Stripe's secure servers.

Our website uses SSL encryption and all transactions are PCI DSS compliant.

Yes! We serve customers worldwide. Our service works for Volkswagen Group radios regardless of which country the car or radio is from. We've delivered codes to customers in over 50 countries.

Most codes are delivered within 2 hours of payment. During business hours, the typical delivery time is well under 2 hours.

In rare cases, some codes may take up to 2 hours. If you haven't received your code within 2 hours, please check your spam/junk folder first, then contact us.

The process varies slightly by radio model, but generally:

1. Turn on your car's ignition (engine doesn't need to be running).
2. The radio should display "SAFE" or "CODE" on the screen.
3. Use the radio preset buttons (1–4) to enter each digit of your 4-digit code.
4. Confirm by pressing and holding the right arrow or scan button.

Important: If "SAFE" is flashing, you'll need to leave the radio on for about 1 hour until it stops flashing.

First, check your spam/junk folder — email providers sometimes filter our messages. Also check your "Promotions" tab if you use Gmail.

If you still can't find it after 2 hours, contact us with your order email address and we'll resend the code immediately.

Yes! The unlock code is permanent and tied to your specific radio unit. You can use it as many times as needed — for example, if the radio loses power due to a battery change or disconnection. We recommend saving the code somewhere safe for future reference.

We support all Volkswagen Group brands:

• Volkswagen (VW) — serial numbers starting with VWZ
• Audi — serial numbers starting with AUZ
• Skoda — serial numbers starting with SKZ
• SEAT — serial numbers starting with SEZ

We can decode virtually all factory-fitted radio models from these brands.

We support virtually all factory-fitted Volkswagen Group radios, including:

• VW: RCD 200, RCD 210, RCD 300, RCD 310, RCD 510, RNS 300, RNS 310, RNS 510, MFD, Beta, Gamma, Delta
• Audi: Concert, Chorus, Symphony, Navigation Plus, RNS-E, BNS 5.0
• Skoda: Swing, Bolero, Columbus, Amundsen, Stream, Dance
• SEAT: Alana, Aura, Lena, Navi System, Media System

No, we only support factory-fitted (OEM) Volkswagen Group radios. Aftermarket radios from brands like Pioneer, Kenwood, Sony, etc. use different locking systems that we cannot decode.

If your radio was installed by the factory and has a serial number starting with VWZ, AUZ, SKZ, or SEZ, we can help.

"SAFE" means your radio's anti-theft system is activated. This happens when the radio loses power (e.g., battery replacement, disconnection, or electrical work). The radio requires a 4-digit unlock code to function again.

This is exactly the situation our service is designed for. Simply find your serial number, order your code from us, and enter it to unlock your radio.

Every code we provide is 100% guaranteed to work on the radio unit matching the serial number you provided. Our codes are generated directly from the radio's unique serial number, ensuring accuracy.

If the code doesn't work, please contact us first. In the very unlikely event that we cannot produce a working code for your radio within 24 hours, you will receive a full refund immediately — no questions asked.

We offer a straightforward refund policy:

• If we cannot produce a code for your radio within 24 hours → Full refund
• If the code doesn't work on the radio matching your serial number → Full refund

Please note: Refunds are not available if you provided an incorrect serial number, or if the radio has been modified or is not a factory-fitted Volkswagen Group unit.

Yes, absolutely. Unlocking your own car radio is completely legal. The radio code is a security feature designed to deter theft — it's your right as the vehicle owner to unlock your own radio.

We've been providing this service since 2013 and have served over 50,000 customers worldwide.

Car radios have a built-in anti-theft security feature that activates whenever the radio loses power. Common reasons include:

• Battery replacement or disconnection
• Electrical work on the vehicle
• Buying a used car where the previous owner didn't provide the code
• Replacing a radio from a junkyard or second-hand source

There are several advantages to using VW Codes over a dealership:

• Price: Dealers typically charge $50–$150+. Our prices start at $22.99.
• Speed: Dealers may take days to provide a code. We typically deliver within 2 hours.
• Convenience: No need to visit a dealership or make an appointment.
• Accuracy: Dealer codes based on VIN can be wrong if the radio was ever replaced.
• Availability: We're available 24/7, including weekends and holidays.

You can reach us through our Contact Us page. We typically respond within a few hours during business hours (Monday–Friday 9am–10pm, Saturday 10am–10pm, Sunday 12pm–10pm EDT).

For the fastest response, please include your serial number and order email in your message.

We take your privacy seriously. We only collect the minimum information needed to process your order (email address and serial number). We never store your payment card details — those are handled entirely by Stripe.